RR

FAQ

How do I access my downloads?

There are two ways.
1. After you order and pay, you will receive an email with links to the Online Will Form and Online Australian Will Kit or
2. After you order and pay, you can log into your account and visit the downloads section.

How do I access my Will Form?

There are two ways.
1. After you order and pay, you will receive an email with links to the Online Will Form or
2. After you order and pay, you can log into your account and visit the downloads section.

How do I access my Online Australian Will Kit?

There are two ways.
1. After you order and pay, you will receive an email with links to the Online Australian Will Kit or
2. After you order and pay, you can log into your account and visit the downloads section.

I have not received my order confirmation email

  1. Check your email inbox. Look for an email from us. Click on it or open it. You will see the download links in the body of the email. Click on a link, this will take you to your account log-in page. Log in using the details in your email and then you will have access to your purchase – if you do not see the confirmation email, go to the next step.
  2. Check your junk mail folder in your email. (If it is in there, you may want to move it over to the inbox) – when you have found the email, then Click on it or open it. You will see the download links in the body of the email. Click on a link, this will take you to your account log-in page. Log in using the details in your email and then you will have access to your purchase.
  3. Make sure you spelled your email address correctly when you ordered. If you did not receive the email, this is the most likely cause. Don’t worry, get in touch with us via our contact us page. Let us know the issue and the correct email address. We will fix it as soon as possible, usually within 24 hours Monday to Friday.

I cant access my downloads

After ordering and paying, go to your account page and log in. You will locate your downloads there.

You will also receive an email confirmation with links – see below:

Where is my password?

After you order and pay, you will automatically be registered on our site. You will receive an email with your username and password. Once you locate the password, you may want to keep it safe. After you have logged in for the first time, if you wish you can change your password by going to your account details

Your email will look like this one here:

Where do I store my Will?

The Online Australian Will Kit has a whole section dedicated to Will Storage. It also tells you how to store your Will for free. Make sure you read this section as it is important the Executor can access your Will easily and when required.

Are the instructions easy to use?

The instructions are very easy to follow. Each clause is numbered and instructions are shown just before each field on the Will Form.

Can I get a Step by Step guide?

There is a Step by Step guide in The Online Australian Will Kit so you can refer to it for more detailed information.

Can I have more than one Executor?

Yes, with The Online Australian Will Kit, you can nominate one or more people to act as Executor/s. It is entirely up to you. More information is in the Online Australian Will Kit.

What is an Alternate Executor?

This is an Executor that you nominate to act if your first chosen Executor/s cannot. Detailed information is in The Online Australian Will Kit.

What about Guardianship for minor children?

Guardianship for minors is covered in The Online Australian Will Kit and there is provision for you to nominate one or more guardians in the Online Will Form. Make sure you read more information in The Online Australian Will Kit.

How do I leave my assets?

You can leave your assets as specific or general bequests, the Online Will Form has provision for both and the Online Australian Will Kit contains more detailed information on how to do this.

Can I leave money in a Will?

Yes. Leaving a legacy in your Will is quite common. This is distributed from your estate as a Specific Bequest. There is a section in The Online Australian Will Kit which gives you more information on this.

Do I need special witnesses?

You do not need a JP or a Solicitor to witness your Will.  Your witnesses must be over 18 years of age and they cannot be the Executor, Guardian or beneficiary or partner of a beneficiary of your Will.  The Online Australian Will Kit explains in detail who can be witnesses and how your Will should be witnessed – this is a very important step.